Careers

Part-Time Sales Administrator – Customer Service, Orders & Operations

03/03/25

BLB HOME GROUP LTD

Location: Copley, Halifax or other Halifax based location when office move is complete.

Hours: Part-time Monday to Friday, 20-30 hours / wk initially. Ideally moving to full time within a few months of start date.

Salary: Competitive, based on experience

About Us

We are a fast-growing furniture business specialising in made-to-order modular furniture. Our goal is to provide high-quality, customisable pieces that seamlessly fit into our customers’ spaces. As we expand, we are looking for a Sales Administrator to help manage customer interactions, orders, logistics, and sales and marketing support.

Role Overview

This part-time role is perfect for someone who is highly organised, customer-focused, and enjoys a mix of customer service, order management, logistics, and marketing. You’ll be a key part of our team, ensuring a smooth journey for our customers—from enquiry to delivery and beyond!

Key Responsibilities

1. Customer Service & Enquiries

• Respond to customer enquiries via email and phone in a friendly, professional manner.
• Provide information about our products, customisation options, and lead times.
• Process and send out sample requests to potential customers.
• Maintain accurate records of customer interactions and follow-ups.

2. Order Management & Supplier Coordination

• Raise and manage purchase orders with our manufacturing suppliers.
• Ensure orders are processed correctly and update customers on progress.
• Liaise with our suppliers to confirm lead times and resolve any order-related issues.
• Keep internal systems updated with order status and delivery timelines.

3. Operations & Logistics

• Keep track of order progress, ensuring timely updates from manufacturers.
• Communicate regularly with manufacturers to arrange delivery dates/times.
• Ensure customers are kept informed throughout their order process.
• Coordinate logistics to ensure smooth and timely deliveries. 

4. Marketing Support & Content Creation

• Support with content creation and the development of promotional materials.
• Assist in gathering customer-generated content, such as reviews and product-in-situ images.
• Support social media and marketing efforts with relevant content.
• Help manage customer testimonials and case studies.

5. Sales Aftercare & Customer Follow-Up

• Follow up with customers after order delivery to ensure satisfaction.
• Request feedback and reviews, building positive customer relationships.
• Address any post-purchase concerns and coordinate solutions where needed.
• Develop sales in new markets with the support of the owners of the business.

What We’re Looking For

• Customer-focused with great communication skills (written & verbal).
• Highly organized and detail-oriented, with the ability to multitask.
• Experience in customer service, logistics, or marketing support is a plus.
• Comfortable using order management systems (or willing to learn).
• A proactive problem solver who enjoys working independently.
• Creative passionate about interiors, home & furniture would be ideal.
• Sales Driven developing new markets and ones we already supply is a huge opportunity for the business.
• Social media savvy and comfortable creating content is a bonus!

What We Offer

✅ Flexible part-time hours to fit around your schedule.
✅ A chance to be part of a growing and creative business.
✅ Hands-on experience in the furniture industry with room to grow.
✅ A friendly and supportive team environment.

This is an excellent opportunity to join a vibrant team and make a significant impact on the brand’s success as we grow across both domestic and commercial interiors.

If this sounds like the perfect role for you, we’d love to hear from you!

Please send your CV and a short cover letter to:

Nook Home – hello@nookhome.co.uk