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Delivery

We care about getting your Nook to you in mint condition, safely and on time. Here’s our helpful guide to all things delivery.

Delivery options

All our products are shipped with our preferred delivery partner, The Home Delivery Guys.

There are two delivery options available: standard delivery (free) and premium delivery (+£90).

Postcodes and regions not included in our delivery scope currently are: PA, PH, AB, IV, KW, Ireland and Northern Ireland. Please ask our team for an individual quotation to these areas

Free standard deliveries are delivered by a one man team. Our delivery driver will need assistance to move your Nook to its final position. If you choose our standard delivery option, please ensure that someone is available on the delivery day to assist the delivery driver. Your Nook will be assembled by the delivery driver as part of the standard service.

*If our driver arrives and no one is available to assist, we will need to arrange a re-delivery, for which an additional fee will be charged. 

Perhaps you need a little extra help getting your Nook into place? No worries – our premium delivery service is delivered by a two man team who will offload and carry your furniture to the room of your choice, and assemble it too.

Please let Nook Home and our delivery partners know of any special requirements.

You are responsible for making sure that all furniture items will fit through any access points, such as doorways, stairways, hallways, lifts, and around corners, to the desired room.

 

On delivery day

We recommend preparing your home/space on the day of delivery.

  • Ensure a clear path, moving any objects that may cause obstruction.
  • Secure low-hanging light fittings.
  • Set rugs in place.
  • Confine pets to another room.

 

Assembly

Our helpful delivery team members are fully trained to assemble your Nook when it arrives at your delivery address. Assembly is simple and should take no more than 15 minutes.

 

Lead time

Nook products are custom-made, especially for you, and take 4-6 weeks to deliver. Once your Nook is made, you’ll receive a message from our trusted logistics partner, The Home Delivery Guys, to confirm a date and approximate time that your Nook will be delivered. This will allow you to prepare and look forward to your new purchase! 

 

Packaging

Our factory will carefully wrap and protect your order in our reusable packaging and quilted covers. These covers protect our products in transit from our factory directly to you and reduce our impact on the earth! We want our products to arrive in good shape, and in turn, we also want to protect our planet. 

In transit

Our delivery partner The Home Delivery Guys will carefully load your Nook pieces onto their vehicle and limit the handling of your Nook booth. Once loaded, it will transit directly from our factory to your delivery address.

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